FAQs
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact us as soon as possible.
Here’s what you can do:
- Contact us via email address, phone or Facebook messenger.
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact us as soon as possible. You can reach us via email, phone, or through Facebook messenger. Provide your order information and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please contact us as soon as possible via email, phone or Facebook Messenger. Please have your order information ready and if it was shipped or local pickup. We’ll investigate and resolve the issue promptly.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 3-5 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.